Returns & refunds.

Every plant leaves our San Jose warehouse healthy, hand-packed, and photographed. If something goes wrong in transit, we make it right.

Alive on arrival guarantee

If your plant arrives damaged, frozen, overheated, or in poor condition, email us within 48 hours of delivery with your order number and clear photos of the plant and the packaging. We'll send a replacement or issue a full refund — your choice.

What we cover

• Plants that arrive dead, crushed, or severely damaged.
• Wrong item shipped, or missing items from your order.

What we can't cover

• Minor cosmetic issues — a few yellow or torn leaves are normal after shipping and the plant will recover.
• Temperature damage on orders shipped without the recommended insulation add-on during extreme weather.
• Decline after the first 48 hours caused by watering, light, pests, or repotting at home.
• Packages marked delivered but left outside for an extended period, or shipping delays caused by the carrier.

Returns

Because live plants can't be restocked once they leave our care, we don't accept general returns or exchanges on plants.

Refunds

Approved refunds are issued to your original payment method within 5–10 business days. Original shipping charges are refunded only when the error was ours.

Order changes & cancellations

Need to change or cancel? Email us as soon as possible. We can usually help before the order ships — once it's packed and on a truck, the alive on arrival guarantee takes over.

How to start a claim

Email support@baysidenursery.com with your order number, a short description, and photos. We reply within 1–2 business days.